Once your order is processed by our online sales team, the courier will contact you to arrange a suitable delivery date.
Small Parcel Delivery 4-5 working days.
Pallet Delivery 5-6 working days.
Please do not contact us until a delivery date has been confirmed by the courier as this may result in a delay. If you have not been contacted within the above time frame, please call (01642 430150).
PALLET DELIVERIES (Palletways)
Please make us aware if you have any access restrictions to your property.
Pallet deliveries are to a kerbside location.
Your property must allow access to 1.7 – 7.5-tonne vehicles.
Our couriers will not be able to manoeuvre pallets up steep inclines.
Our couriers can only deliver to ground floor locations.
In order to operate SAFE pump truck operations, we can only operate on solid, flat surfaces.
Our drivers are not permitted to enter your property.
Deliveries are an all-day service between 8 am and 7 pm.
SMALL PARCEL DELIVERIES (DPD)
Orders such as taps, showers and accessories will be delivered by DPD. Delivery time is 4-5 working days. You will receive a text from the couriers with a delivery date. Please make sure you are available to receive the delivery on that date or contact the courier to rearrange. Deliveries are an all-day service between 8 am and 7 pm.
IMPORTANT
We strongly recommend that you do not book any fitters or installers until you have received all of your goods in full.
If you haven't added your contact number to the order please email this across to us as soon as possible. Without this, the delivering driver won't be able to contact you.
Although we thoroughly inspect all products before they leave our distribution centre, we advise you to check over the product(s) for damage once the delivery arrives. Once you sign for the delivery this is an acceptance that you are happy with the product(s).
RETURNS
We recommend you examine the Goods to check that they are as ordered and undamaged within 48 hours from the day after delivery. Please check each item is as ordered and appears in good condition.
You must notify us in writing by email to info@pietra.co.uk to explain your concerns. If we agree with your concerns, we will confirm by email that you may return the goods in their original condition and packaging, which must be sent to us as soon as possible and no later than 14 days.
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